Erindale businesses who have been without their phone or internet since Wednesday say they face significant financial losses as a result of the unexpected disconnection.
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Eight Gartside Street businesses have been unable to use their phones, internet or eftpos since 8.30am on Wednesday, with Telstra and NBN on Friday promising to work together to figure out what's gone wrong.
Swimart owner Wendy Hudson said she spent nine hours on the phone to NBNCo, Optus and Telstra across Wednesday and Thursday unsuccessfully trying to find out why she'd been cut off.
She said her business, which relies heavily on the internet, was in the middle of peak season. She was unable to pay suppliers, take customer phone calls or direct her employees.
Mrs Hudson was still without internet on Saturday.
"I'm absolutely not coping," she said.
"I'm just about to lose the plot because it's continual. I've just had enough. At least if we had something but everyone just goes 'I'm sorry', that's it. Or go and buy a dongle."
Ms Hudson and her husband Peter weren't the only business owners to struggle to find out why their phone lines were no longer working.
Punjabi Hut owner Amardeep Singh said a Telstra customer service representative suggested his problem may lie with his handset, while Joy Indian owner Shafique Ali was told it'd take some time for his problem to be investigated.
Both restaurants rely heavily on phone bookings and takeaway orders and worried about the impact of being disconnected on their busiest days of the week.
"They think it's a game for them," Mr Singh said.
"Who will compensate us?"
In response to questions from Fairfax Media on Friday, an NBNCo spokeswoman said the company would send a technician to investigate the incident that afternoon.
"Should we identify an issue we will work to repair and restore as soon as possible," she said.
A Telstra spokeswoman said: "We apologise to the customer for the disruption to their service.
"We are working with NBNCo to have the service restored as quickly as possible."