The $550 coronavirus supplement to Job Seeker payments were due to start going into bank accounts from Monday, but many people have been left wondering when exactly that will happen.
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Increased payments will actually be made on each individual's next payment date during the next fortnight.
West Australian job seeker Matthew Parkin has figured out his payment will not come through for another two weeks, but found the information through social media rather than Centrelink.
"I've been trying to call Centrelink for weeks and so have a number of other people, but every time we call, it goes to an automated line," he said.
"No matter what you say or what number you press, it will say it's too busy and to call later, then hangs up.
"When you call back, it says that it recognises your number and hangs up."
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The answers to his questions came by visiting Facebook pages and talking to others in this same situation.
"The only reason I know what I know now, is because of Facebook," Mr Parkin said.
"Centrelink workers are going on to the Facebook pages and answering the questions of us random folk."
He said he was confident the payments would come through in the end, even if the system was not working as it should, but was more worried about those on disability support payments who were not getting any supplements at all.
Carers Australia has also backed a call from the Australian Greens to apply the $550 per fortnight supplement, which will be available to a multiple Centrelink income support recipients, to those also receiving a carer payment or disability support pension.
"The disability support pension and carer payment exist in recognition of the fact that disabled people and carers have higher everyday costs and face significant barriers to entering the workforce. Those costs and barriers have increased, not decreased, due to the COVID-19 pandemic," Greens disability spokesman Senator Jordan Steele-John said.
Jason Hutchen, owner of Mandurah hotel The Bridge in Western Australia, had to stand down all of his employees due to coronavirus and said he was worried about his those who were on visas.
"We have employees who have been in Australia for eight years and have to pay taxes but now they are getting nothing back," he said.
"The only way they can now support themselves is by taking out their super."
A petition to extend COVID-19 relief packages to temporary visa holders on change.org has now reached over 44,000 signatures.
